In accordance with current legislation, high-quality cosmetic products are not subject to return or exchange. (source).

At Oribe store, we prioritize our reputation foremost, and if there is a factory defect (for instance, a broken lid or a malfunctioning sprayer), we are always ready to find common ground with the buyer.

Please acquaint yourself with our return and exchange conditions prior to purchase to avoid misunderstandings.

  • We guarantee the possibility of exchanging or returning the product within 14 days of purchase if the product has not been used and retains its packaging and completeness.
  • The refund will be made to the bank card within five days of receiving the product by the store.
  • In the case of exchanging a defective product for a new one, the store covers all delivery expenses.
  • Instances of returning a product of proper quality initiated by the buyer (for example, change of decision) are covered by the buyer.

Before receiving the order at the Nova Poshta branch or from the courier, we recommend carefully checking the purchase for compliance with the ordered list, integrity of packaging, and expiry date.

It's important to note that the Oribe online store is not responsible for changes in product characteristics, completeness, and design elements made by the manufacturer. These changes do not indicate a factory deficiency in the product.